Desktop support
Job Title:
Desktop Support Location:
Schuyler, NE 68661 Duration:
6
Months contract Required Skills:
oTypically requires technical school certification or equivalent of 2-4 years of relevant experienceoMaintain all required OEM Certifications as directed by ManagementoKnowledge of relevant software and hardware systemsoUnderstanding of ITIL methodologiesoA
certification is desiredoMay require additional customer-specific certifications or training as required Skills:
oExcellence in communication and customer-facing skillsoStrong oral, written and interpersonal skillsoAbility to follow instructions and processes with minimal instructionoAbility to lift and or move various computer equipment up to 50 lbs.
oMust own a basic repair kit
Responsibilities:
oPerforms basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
oProvide support to client identified VIPsoResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
oPerform Install/Move/Add or Change (IMAC) activities.
oPerform all assigned desk-side support activitiesoDisplay outstanding technical and professional services skills at all timesoMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesoProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairoUnderstands and follows all documented service operations policies and procedures.
oOther duties or certifications may be assigned to meet business needs Recommended Skills Business Requirements Change Management Communication Computer Architectures Computer Equipment Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Desktop Support Location:
Schuyler, NE 68661 Duration:
6
Months contract Required Skills:
oTypically requires technical school certification or equivalent of 2-4 years of relevant experienceoMaintain all required OEM Certifications as directed by ManagementoKnowledge of relevant software and hardware systemsoUnderstanding of ITIL methodologiesoA
certification is desiredoMay require additional customer-specific certifications or training as required Skills:
oExcellence in communication and customer-facing skillsoStrong oral, written and interpersonal skillsoAbility to follow instructions and processes with minimal instructionoAbility to lift and or move various computer equipment up to 50 lbs.
oMust own a basic repair kit
Responsibilities:
oPerforms basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
oProvide support to client identified VIPsoResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
oPerform Install/Move/Add or Change (IMAC) activities.
oPerform all assigned desk-side support activitiesoDisplay outstanding technical and professional services skills at all timesoMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesoProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairoUnderstands and follows all documented service operations policies and procedures.
oOther duties or certifications may be assigned to meet business needs Recommended Skills Business Requirements Change Management Communication Computer Architectures Computer Equipment Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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